❓ Frequently Asked Questions (FAQs)

1. How do I place an order?

You can place an order by selecting your desired products and adding them to the cart, then proceed to checkout. For detailed instructions, please see our How to Order section.

2. What payment methods do you accept?

We accept various payment methods including bank transfer, cash on delivery (COD), and popular e-wallets such as Momo and ZaloPay.

3. How long does shipping take?

Shipping typically takes 3-7 business days depending on your location and the shipping method selected.

4. Can I track my order?

Yes! Once your order is shipped, we will provide you with a tracking number to monitor the delivery status.

5. What is your return policy?

We accept returns within 7 days if the product is defective, damaged, or not as described. Please refer to our Refund Policy for detailed information.

6. Do you offer free shipping?

Free shipping is available for orders over [insert amount]. Please check the shipping section for more details.

7. How can I contact customer support?

You can reach us via Phone/Zalo/Messenger at [your contact info] or email us at [your email address].

8. Can I cancel or change my order?

Please contact us as soon as possible if you wish to cancel or modify your order. We will try to accommodate your request before the order is shipped.

9. Are the products genuine?

Yes, we guarantee all our products are authentic and sourced from trusted suppliers.

10. What should I do if I receive a wrong or damaged product?

Please contact us immediately with photos and your order details. We will assist you in resolving the issue promptly.